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Shipping & Returns
Shipping

Shipping is free over $35 within the United States.  Orders under 13 ounces ship via First Class Mail.  Orders over 13 ounces ship via Priority Mail.  Very heavy orders may ship via Parcel Post.

Free shipping only applies to one shipment per order.  If part of your order is back-ordered, the whole order will be held until it is all ready to ship.  If you would like your order to ship in multiple parts, you are responsible for shipping on the second part.

Please note that while nearly all order ship within 24 hours, this in no way implies a guarantee.  We are closed and do not ship on Wednesdays.  Orders placed on the weekend (Friday night through Sunday) may not ship until Monday.


Shipping rates to Canada:

Order Total
Shipping Charge
$0-50
$5
$50-100
$10
$100-200
$15
$200-300
$20
$300-400
$30

You are responsible for all duty and customs fees.
Some companies are unable to be sold internationally. 


Returns

Only new, unwashed, unworn, unused items in their original packaging can be returned or exchanged, and only within 30 days of purchase.  Used items, clearance items and special orders cannot be returned.  If a product is broken or otherwise defective, please contact the manufacturer, not us.  The manufacturers handle all defects and product problems.

ALL RETURNS/EXCHANGES MUST BE THROUGH THE RMA SYSTEM.  Returns or exchanges received without a Return Merchandise Authorization will be returned to sender. 

If you would like to make a return/exchange, follow these steps:

1.  Log into your account (link at the top of every page labeled "My Account."
2.  Click on "View Details" next to the order you wish to return.
3.  Click on "Add new RMA."
4.  Fill out the form and click "Save RMA."
5.  You will be contacted with further instructions when your RMA has been updated.

Return/Exchange Shipping

You are responsible for paying the return shipping costs to me.  If you are receiving a refund or store credit or exchange, the original shipping costs will be deducted from your refund or credit or exchange value.  For example:  You order a $20 diaper and we ship it for free, but it actually costs us $2 to ship.  You return the diaper.  It costs you $2 to ship it to us, and we refund you $18.  If you are exchanging an item, we will invoice you for the shipping costs of the new item.

Defective Merchandise

All product defects must be handled by the manufacturer.  This is their policy.  Please contact them directly.  If they require a receipt, you can view and print this through your account.
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